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Terms Conditions That Cover Your Use of lebah55

These terms set out what you agree to when you open an account, deposit through DANA, OVO or GoPay, and access any lobby feature on our platform.

Account rulesPayment obligationsWithdrawal conditionsAccess scopeDispute path
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lebah55 Terms Conditions That Cover Your Use of lebah55
TERMS HELP CHANNELS

Where to Ask About These Terms

If any clause is unclear or you need a specific explanation of how a rule applies to your account, reach out through the channels below. We handle terms-related questions with the same priority as payment issues because understanding your obligations matters.

Live Chat Open the chat widget from any page on our site. Ask your question about account terms, deposit obligations or withdrawal conditions and an agent will walk you through the relevant clause in real time.
Email Support Send your query to our support address listed in the footer. Include your registered username and reference the clause number if you can — this helps us respond with the exact section that applies to your situation.
In-App Messaging Logged-in account holders can tap the message icon inside the lobby. Attach a screenshot if your question relates to a specific transaction or a payment step through DANA, OVO or GoPay that triggered a terms concern.
HOW WE ENFORCE THESE

Handling Data, Security and Account Integrity

We take your account data seriously and apply consistent internal controls so that every term we publish is enforceable on our end too. Below are the areas where these terms interact with your personal information and account security.

Data Collection We collect only what your account needs — name, email, phone number and wallet details for DANA, OVO or GoPay. We do not sell or share this information with unrelated third parties outside what is needed to process your transactions.
Cookie Usage Our platform uses cookies to keep you logged in and to remember your language and lobby preferences. You can clear cookies from your browser at any time, though doing so will log you out and reset session preferences.
Account Security Each account is tied to one verified identity. We use encrypted connections for every session, and your password is stored in hashed form. If you suspect unauthorised access, contact support immediately so we can freeze the account.
Data Retention We retain account records for as long as your account is active. After closure, transaction logs and identity documents are kept for a reasonable compliance period, then securely deleted unless local regulation requires extended storage.
Requesting Changes You can update your registered email, phone number and linked wallet through account settings. Identity document changes require manual review — submit the new document via live chat and our verification team will process the update.
Dispute Resolution Raise any dispute within thirty days of the event through live chat or email. Include your username, the transaction reference and a brief description. We investigate each case individually and communicate the outcome directly to your account inbox.

Common Questions About Our Terms & Conditions

Below are the questions we hear most from account holders regarding obligations, rights and how these terms apply to everyday actions on the platform.

They take effect the moment you complete registration and confirm your email or phone number. Every deposit, withdrawal and lobby action after that point is governed by the version of these terms that is live on this page at the time.

No. Each person is permitted one account. Duplicate accounts found during verification — even if funded through different DANA, OVO or GoPay wallets — will be closed and balances forfeited per the multi-account clause.

We send a notification through in-app messaging or the email tied to your account when a material change is published. Minor formatting corrections may not trigger a notification, but the revision date at the top of this page always reflects the latest edit.

If suspension results from a terms violation — such as identity fraud or payment manipulation — remaining balance may be frozen pending investigation. If cleared, funds are returned to your last verified wallet. Permanent closures due to confirmed violations may result in forfeiture.

Yes. The payment clause applies equally to all supported methods. Specific instructions — like sending to the correct account number shown in your cashier — are part of your obligation. Deposits sent to an incorrect destination are your responsibility until support can trace them.

Contact our support team via live chat or email and request account closure plus data deletion. We will verify your identity, close the account and schedule data removal after the required retention period ends, subject to any outstanding balance or unresolved dispute.

Access depends on local law and eligible regions. We do not make a legal determination on your behalf — you are responsible for confirming that accessing the platform is permitted where you reside. Players in Bandung or anywhere else bear that responsibility individually.

You must keep your password confidential and avoid sharing your OTP codes. Any activity conducted under your credentials is treated as your own unless you have reported unauthorised access to support before that activity occurred.

Thirty calendar days from the date of the transaction. After that window, we may still review your case at our discretion but are not obligated to act. Earlier reporting gives us more data to investigate, so raise concerns as soon as you notice them.

No. Our terms require that your withdrawal wallet — whether DANA, OVO or GoPay — matches the identity on your account. Submit verification documents through the account settings page or live chat before requesting your first withdrawal to avoid delays.

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