Reference

Privacy Policy at lebah55

We handle your personal information with the same directness we bring to processing your DANA, OVO and GoPay transactions. This policy explains what data we collect, why we hold it, and how you stay in control of your own account information.

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lebah55 Privacy Policy at lebah55
PRIVACY HELP CHANNELS

Reach Us About Your Data

If you have a question about how we handle your personal information, or you want to make a data request, these are the channels you can use. Our team understands privacy queries and can walk you through the process step by step.

Team online

Live Chat

Open the chat widget from any page on our site. Tell the agent your request is about personal data. They will route you to the privacy queue where responses are handled with extra care and documented for your records.

Email

Send your data enquiry to our support email address listed in your account dashboard. Include your registered username and the specific request — access, correction or deletion. We aim to acknowledge every privacy email within one working day.

Account Settings

Inside your account panel, you can already update your phone number, email and linked DANA or OVO wallet details yourself. For changes that require identity re-verification, the system will prompt you to upload a fresh document before confirming.

DATA HANDLING PRACTICES

How We Protect What You Share

Your privacy is not just a policy page — it shapes how we build features, store records and respond to requests. Below are the core practices we follow so you understand exactly what happens behind the scenes with your information.

Encrypted Transfers

Every piece of data that moves between your device and our servers travels through encrypted channels. This applies to login credentials, DANA deposit confirmations, OVO transfer receipts and any personal details you update in your profile.

Cookie Usage

We use cookies to remember your session, your language preference and your last-used payment method. No cookie stores your full wallet credentials.

Account Security

Each login from a new device triggers a one-time verification code sent to your registered phone number. This extra step keeps your account locked even if someone else knows your password. Change your password anytime from your profile page.

Retention Period

We keep your transaction history and account data for as long as your account is active, plus any period required by applicable law in your region.

Third-Party Sharing

We share data only with payment partners who process your GoPay or DANA transfers, and with security providers who help us detect fraud. These partners operate under their own privacy obligations and cannot use your data for unrelated marketing.

Your Rights

Depending on local law and eligible regions, you may request access to your stored data, ask for corrections, or demand full deletion. Submit any of these through live chat or email.

Common Questions About Your Privacy

These are the privacy-related questions our support team hears most often. If yours is not listed here, reach out through live chat or email and we will answer directly.

We collect your full name, email address, phone number and date of birth during registration. When you link a DANA, OVO or GoPay wallet, we also store the wallet identifier so deposits and withdrawals route correctly to your account.

Only with the payment processors that handle your DANA, OVO or GoPay transactions. They need specific identifiers to complete the transfer. We never share payment data for marketing purposes, and no third party receives your full wallet credentials from us.

Open a live chat session or send an email from your registered address with the subject line 'Data Access Request'. Include your username. Our team will compile the information and send it to your verified email in a structured format.

Yes. Submit a deletion request through live chat or email. Once we verify your identity, we will close the account and remove personal identifiers from active systems. Some transaction records may be retained where local law in your region requires it.

We use session cookies to keep you logged in, preference cookies to remember settings like your last payment method, and analytics cookies to understand how pages perform. You can block or clear cookies in your browser settings — blocking session cookies means you will need to log in each visit.

Every new-device login triggers a one-time code sent to your registered phone number. Without that code, access is denied. We also monitor for unusual IP patterns and will temporarily lock an account if repeated failed login attempts are detected.

We may send account-related notifications such as withdrawal confirmations or security alerts. Promotional messages are separate — you can opt out of those in your account notification settings at any time without affecting your access to the platform.

If your account stays inactive and you do not request deletion, we retain data for the period required by applicable law in your region. After that window closes or after a confirmed deletion request, personal identifiers are purged from our active databases.

When you update your linked wallet in account settings, the old wallet identifier is replaced. We keep a record that a change occurred for security audit purposes, but the previous wallet details are no longer used for any future transactions on your account.

Yes. Whether you access our platform from Bandung, Medan or any other location, the same privacy practices apply to your data. Specific rights you hold may vary depending on local law and eligible regions, but our data-handling standards remain consistent everywhere.